京东商城怎么退货 京东申请退换货流程

2024-11-05 02:38:46
推荐回答(5个)
回答1:

需要在京东上退货,可以按照以下步骤。

第一步、打开手机京东APP。

第二步、在京东主界面选择我的。

第三步、进入个人界面后,我们可以看到退换/售后,点击进入退换/售后。

第四步、在订单中,需要进行收货确认后才能申请售后服务,选择申请售后。

第五步、进入申请售后,在里面可以选择服务类型,我们选择退货。

第六步、服务类型选择后,确定下方取件信息,点击提交,等待快递员上门取件,之后等待系统回复即可。

回答2:

1、打开手机京东APP,进入我的后台,点击我的订单。

2、进入我的订单页面,选择要退换货的订单。

3、进入订单详情页,点击最下面的申请售后。

4、选择服务类型。

5、填写退换原因以及联系方式后点击申请退换,等审核就可以了。

回答3:

方法/步骤
1
如果商品有质量问题,在京东上退货是不收运费的。如果是不想要某件商品或是误购了,买家就要承担相应的运费了,运费根据商品的不同会有差别。下面说具体退货流程。
2
登陆京东账号后,点击右上角用户名右边的我的订单。
京东商城退货流程攻略
3
进入我的订单后,在左侧找到常用设置里面的“返修/退换货”,点击进入退换货。
京东商城退货流程攻略
4
在返修退换货界面,找到想退货的商品,然后在该商品下面点击“申请”。
京东商城退货流程攻略
5
在申请退货界面,期望处理方式后面选择退货,然后在下面写上关于退货的问题描述,一般是退货的原因。最好在描述附上一张商品图片。然后根据实际情况把下面带星号的项目如实填写清楚。
京东商城退货流程攻略
6
写完基本资料后,点击提交按键即可,接下来就是等待客服的审核了,
京东商城退货流程攻略
7
如果审核通过会进行下一步,即工作人员上门取件,会向你发送短信提醒的,要准备好发票、完整包装、附件等资料。在返修/退换货界面里面可以查看退货的进度。
京东商城退货流程攻略
8
退货的最后一步是京东上门取件,注意快递人员要给你一张退货单据,填好信息后要保留好该单据,以备查用。
9
如果审核不成功,客服会告知不通过的原因。然后再根据情况重新提交申请即可。

回答4:

需要在京东上退货,可以按照以下步骤。
第一步、打开手机京东APP。
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第二步、在京东主界面选择我的。
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第三步、进入个人界面后,我们可以看到退换/售后,点击进入退换/售后。
/iknow-pic.cdn.bcebos.com/f3d3572c11dfa9eca8969a636cd0f703918fc10e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/f3d3572c11dfa9eca8969a636cd0f703918fc10e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/f3d3572c11dfa9eca8969a636cd0f703918fc10e"/>
第四步、在订单中,需要进行收货确认后才能申请售后服务,选择申请售后。
/iknow-pic.cdn.bcebos.com/4610b912c8fcc3ce01ea06479c45d688d43f2098"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/4610b912c8fcc3ce01ea06479c45d688d43f2098?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/4610b912c8fcc3ce01ea06479c45d688d43f2098"/>
第五步、进入申请售后,在里面可以选择服务类型,我们选择退货。
/iknow-pic.cdn.bcebos.com/2f738bd4b31c8701aa9b7d92297f9e2f0708ff91"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/2f738bd4b31c8701aa9b7d92297f9e2f0708ff91?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/2f738bd4b31c8701aa9b7d92297f9e2f0708ff91"/>
第六步、服务类型选择后,确定下方取件信息,点击提交,等待快递员上门取件,之后等待系统回复即可。

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回答5:

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