你好!
我看到你给我们发送了一个新的订单,但没有付款,是否遇到有什么问题,我能帮助到你吗?
I see you sent us a new order, but no payment. Is there anything wrong with it? Can I help you?
刚才没有付款,又没记住药名,请回到那个页面
We received a new order from you, however there is no payment, is there any problem? Anything we can do for you?