About your spare parts delivery problems, our financial department refused to agree to this goods freight shall be borne by our company. Our company have specific provision any overweight goods sent abroad is a payment by the customer. In this case, I know the quality of our products might be the problem that need to replace parts, so our company decided to by the accessories only send you half (and fees are paid by my personal), the remaining half of the parts I will instead be shipping with your order. Please understand our difficulty, if any charges will be paid by our clients, a year this is a very huge cost.
就是这样了，，，
On your accessories shipped, we finance department refused to agree to this goods freight borne by our company. Our company has a clearly defined any overweight items are sent abroad by the customer payments. In this case, I know the quality of our products may be caused by problems need to replace parts, so I decided that this company sent only half of accessories to give you (and the cost is paid by me personally), and the remaining half of the accessories I along with your order to shipping. Please understand our difficulties, if any of the costs borne by our customers pay, a year down the enormous costs of the pen.
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